ROOMS

In the unfortunate instance that a booking needs to be cancelled, the following policy applies:

• For any cancellations or modifications, an admin fee of £25 is applicable for all room cancellations.
• If a booking is cancelled over 14 days before the arrival date the deposit will be returned, and a £25 admin fee will be charged.
• If a booking is cancelled less than 14 days before the arrival date, the deposit amount will be retained, and a £25 admin fee will be charged.
• In the case of a cancellation on the day or a no-show the full booking cost will be charged.
• All cancellations must be received in writing reservations@fistralbeachhotel.co.uk
• Our Advanced Purchase Rates are non-refundable and non-amendable and require full payment at the time of booking.

Cancellation Insurance: We strongly recommend that you seek holiday cancellation insurance from a reputable provider in order to cover any loss of deposit or incurred cancellation fees.

Christmas & New Year Bookings have a separate cancellation policy:

• The deposit amount is the total of one night's stay and full payment will be due 7 days prior to arrival.
• For any cancellations, an admin fee of £25 is applicable for all room cancellations.
• If a booking is cancelled over 4 weeks before the arrival date the total cost of stay is refundable however a £25 admin fee will be charged.
• If a booking is cancelled less than 4 weeks before the arrival date the deposit will be forfeited and a £25 admin fee will be charged.
• If the booking is cancelled less than 7 days prior to arrival or in the case of a no-show 100% of the total booking value will be charged and a £25 admin fee will be charged in addition.
• Please note all cancellation requests must be received in writing: reservations@fistralbeachhotel.co.uk
• Cancellation Insurance: We strongly recommend that you seek holiday cancellation insurance from a reputable provider to cover any loss of deposit or incurred cancellation fees.

SPA

As a courtesy to another guest, we ask that you provide 24 hours' notice if you need to cancel or reschedule your appointment. If you cancel with less than 24 hours' notice you will be subject to 100% of the cost to be retained.

PRODUCTS

We try to avoid any dispute, so we deal with complaints in the following way: We want you to be completely happy with your Gaia products. If for any reason you'd like to return your order, please contact our team at Gaia Spa.

RETURNS: We can accept all unopened products that are returned to us within 14 days of the original delivery in their original packaging. We will issue a refund or exchange the item for a product of the same value.

DAMAGED ITEMS: If the goods you receive are damaged or faulty in any way, or are not what you originally ordered, we will be happy to offer you a full refund or exchange them for items of the same value, provided they are returned to us within 14 days of their original delivery.

REACTIONS: In the unlikely event that you experience an unwanted reaction to one of our products, please contact our team on. This policy is only applicable to purchases made online. Once we receive your item and are happy that it meets the criteria above, we will apply a refund to the original method of payment for the value of the goods within 14 working days.